Went to Evans in Brentford for a bb tool. I see lots of negativity towards this branch on LFGSS (big up!) and also in google reviews.
Simon the manager was a nice dude. He offered assistance and was very friendly. I was after some anti seize as well and he offered to order it in as none were in stock in any stores (He checked another branch for me).
If this branch's staff is struggling with maintenance or build schedule then Evans should offer them support via staff training/more people/better processes. Its easy to bash people and more difficult saying more productive comments.
I hope they get better as little mistakes is costing that branch alot of credibility.