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To bring more justification into it I see it this way. You as a mechanic/shop have a better insight of both worlds. In both professional and non-professional life you are a customer. I could say that you are more often a customer than is you client a mechanic. And if you understand the customer situation it should be quite easy to approach it. Being pro-active/active and even re-active of its fair expectations is the right approach.
You're missing the fact that everyone i know who's worked behind the curtain in "retail" will let sooooo much slide when we are customers because we know how shit it is.
Also the feeling of you bike being in the shop for 2/3 days to you is what it your bike being in the shop for 2 weeks feels like for me because i have 30 people who'd like a call in 2/3 days.
Believe me i'd love to get your pain in the arse job out of the store room asap but it's just not possible atm -
Comunication is key. From my experience, clients are very understandable with difficult situations and they would accept delays providing that they are comunicated in time, and especially when people inquire about them.
To be honest, working at a bike shop atm i haven't got time to communicate anything.
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yeah, which is fine. I had a BB30 cross bike for years with no creaks