I had a response. Not sure if just a telling off is what I wanted but at least an action is being taken.
"Thanks for your feedback form of 16 March about the poor standard of driving on bus route 22.
I’m very sorry that the bus driver has driven so dangerously. I understand how distressing this must’ve been for you.
I’ve brought your complaint to the attention of Go-Ahead London, the bus operating company that runs this route for us. With the information you’ve provided, the driver will be identified and be interviewed by a manager
When a complaint like this is made, a manager will call the driver in for an interview. After this, based on the findings, appropriate action will be taken.
The route operators have a range of disciplinary measures which can be taken, depending on the incident and the individual's disciplinary record.
We continue to monitor driving performance, to ensure that high standards are maintained. Every month we carry out over 600 Driver Quality Monitoring surveys. This provides us with technical assessments of their driving skills. Drivers are assessed on acceleration and braking, as well as the use of mirrors, doors and road positioning.
We also work closely with London police forces, local authorities and other relevant organisations, to make our city's roads safer for everyone. Bus drivers are highly trained by the operator which employs them, to run their vehicle safely and competently at all times
Thanks again for contacting us. If there is anything else we can help you with, please reply to this email. Alternatively, you can call us on 0343 222 1234 and we’ll be happy to help you."