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Honestly, it's not easy. The art is finding some profitable customers, where you can get close to charging full price on things, and hourly rate on actual work done (including chatting, time researching, ordering etc etc). We have just done an ebike wheel rebuild and that's one we won't be doing again, for instance!
Competing against workshops who fly under the VAT threshold/radar is really tough. If we charge £100 then that's really £80. -
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I mentioned it to a couple of customers who got their bikes from them, and the both said good-riddance (and are lovely customers to us). I don't know what has happened, but certainly something has gone on. Backstage drama certainly impacts the ability to give top-notch (usually free or too much time for the money, to be honest) customer service.
A real shame, it was inspiring to think that someone could run as a co-op.
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Your mileage may vary, but in setting up and working on quite a lot of them, I've just had enough of dealing with the BS. Sometimes it works well. Probably the cases you've had where your bike works well with them is because some mechanic got a whole brand new system as part of a build, and spent hours swearing at your brakes on your shiny new steel bike to make them feel trouble-free when they handed them over. You've done two pad changes and they are fine. But then...
Nearly every time it needs a lot more labour time than a drop bar bike needs to take on setting up some brakes. Even doing a bleed, you're half doing a Shimano process, half doing a Hope one. Advancing pistons, bleeding each side of callipers correctly, even then they don't retract much as the hydraulic 'throw' of the lever isn't designed for four pot brakes. Seals need replacing more than you'd want to do (and that costs more than a new non-Hope caliper in cases.
How often have you actually ran out of braking on well set up and maintained GRX or Sram brakes on a drop bar bike? You lock up before your brakes give up.
Get an MTB and stick some on that with proper levers, fine. Lovely, shiny, work well, and worth the faff to get decent brakes.
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Please stop putting Hope RX4 calipers on your drop bar bikes, unless you genuinely spend as much time braking as you do pedalling, or you really like the sound of pad gently tapping disc brakes. They are an absolute nightmare to get setup, to bleed, the Sram (and particularly Shimano) levers don't work well enough with the calipers to get them to retract.
Complete overkill, get some GRX calipers and some purple nail polish. I don't actually think they're that good even for the ten minutes of use that they're setup correctly. -
The issue we then have is that people try to book in for "just the brakes" or "just the gears" etc etc and on the face of it having a fixed price for things like that is tough. Adjusting brakes is one thing, fitting new cables, pads, rotors and then setting up a nightmare cable disc brake on a badly faced frame is quite another...