Not bike related, Ebay shenanigans:
Wonder if anyone has dealt with a similar situation, any help/advice would be welcomed.
Sold a laptop on ebay for £250 on 3rd of December, posted it via Parcelforce, 48h service, ensuring it was carefully packaged, etc. Laptop was delivered to the buyer on the 6th of December.
The buyer has messaged me on the 11th of December demanding a return/refund as "the screen is damaged" to which i asked for some photo evidence to which i received no reply.
Then on the 12th, they opened a returns case against me claiming a damaged screen to which I have since replied via ebay returns page that the buyer should send me a picture or some proof of damage but they have not replied yet since.
Is there anything i can/should do before ebay steps in on the 20th, as I would rather not wait till they step in as they usually favour the buyer despite bogus claims.
I took out £200 cover via parcelforce on the shipping of the laptop to cover any damages during transit but I'm not convinced the laptop is actually damaged at all otherwise they would not have waited some 5 days after receiving it to message/alert me and secondly they would have already sent me proof/pictures of the damage.
I'm considering reporting them for making a false returns claim but not sure how well that would help the current case they opened against me.
Would calling up ebay prior to the 20th help?