I've spotted a couple of LGV drivers on the phone recently and pinged an email off to the company. Most of the time I don't respond to phone use when driving (there's just too much of it to deal with), but seeing professional drivers on the phone while controlling vehicles of that size through busy public places absolutely boils my piss. The first company didn't respond, but the second company sent this back:
"Good Morning [ffm],
I can confirm our London Depot has now spoken to the driver and come back to me with the outcome.
Please be assured that we do take any reports like this seriously and we do not condone our drivers breaking any laws in place.
The driver has been given an official warning which has been logged onto their personal file.
Thank you again for bringing this to our attention.
I'm chuffed that they've done something, but simultaneously concerned that they did so just on the basis of a description of the time and place (pretty precisely) and a less precise description of the driver, without any video/photo backup. Does anyone else worry that this could be open to abuse.