I just bought £300 worth of stuff from BIKESTER
^ Oh man Bikester haha ... I avoid Bikester now ...
When you have a good experience as you did, it goes well and is fine. They're a big company so it's nice they have Brexit processes explained and stuff
BUT, if things don't go as planned or wrong, they're really really awful. Like bad. I had a shit experience with them ?(it ended ok after couple of months)
I bought something back in early December, which they despatched promptly. With DPD who proceeded to mis-deliver/ lose it. (They delivered it to fuck knows where, said it was delivered and the pic included wasn't even where i live) anyway after a lot of faff and arguing with DPD, eventually getting them to admit they have no idea where it was, I turned to Bikester for a refund. Oh boy ...
There's literally no way to contact them, no email, no phone, no Chat etc. they only have a contact form on the website. You get a ticket and you wait, and they takes a long time to deal/ respond with queries. queries are bounced between people and you have to explain things again and again so if your stuff is time sensitive or something goes wrong that's complex or convoluted as my situation was, then good luck.
In the end, after weeks of very slow back and forth and trying to prove and explain i didn't receive my shit despite what DPD claim, i got the refund (in Feb), and the individual at Bikester that sorted it for me was nice and professional. But the company of sucks and their customer service systems suck, because they seem to be only set up for things to be automated/ no or minimal human interaction involved which becomes a huge issue if you have a problem / time sensitive issues to resolve.
So buy with them knowing it's a risk, if it's a smooth transaction then it's fine, but if it's less than that, be prepared to wait.