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yetidamo

Member since Sep 2009 • Last active Mar 2019

Most recent activity

  • in Miscellaneous and Meaningless
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    You sound very knowledgeable. Thanks for the input. Clearly you have strong powers of Google. 💪

  • in Miscellaneous and Meaningless
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    Thanks for all the replies and info everyone. Appreciate the input.

    Sorry for my slow reply, been getting my MTB thing on at Brechfa. 👍

    Still haven't heard from them, but in their defence its the weekend and I'd rather they take their time to come back with a considered response. But everyone's opinions have cemented my view to not take any nonsense from them.

    Thanks again.

  • in Miscellaneous and Meaningless
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    Unfortunately there are other issues with it that I've not disclosed that render it a chocolate fireguard even if the brake routing could be bodged.

    Interesting that it might be uncompromised by adding the mounts retrospectively (depending on the specific materials used) but I'm still massively irritated that they've ignored my concerns around this in their reply. And it doesn't change the fact that it's still a reworked, striped and painted "second" and therefore not something I'm prepared to accept.

    I've not had a reply from them yet to my email of this afternoon. And thanks to everyone for their input so far BTW.

  • in Miscellaneous and Meaningless
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    If they stick to their hard "no refunds" policy and/or don't replace with a fresh frame (quickly) then I'll resort to taking up a grievance with both my credit card and PayPal as they insist on PayPal and I used my CC for extra security. Glad I did as I believe both should provide me with some level of protection here.

  • in Miscellaneous and Meaningless
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    Trust me, my response to them has been very firm but fair. I'll keep you posted if they do the right thing. And I am fair so want to give them that chance. Ultimately I still want the gas mask as (fundamental flaws aside) it's a thing of beauty and purpose. But I won't accept any form of compromise from them.

  • in Miscellaneous and Meaningless
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    Hi everyone. It's beyond ridiculous. It's not the only flaw actually. I was trying to get some opinions on the welding before calling them out publicly ie give them a chance to do the right thing. It is very embarrassing for them. I'll share more details depending on their response.

  • in Miscellaneous and Meaningless
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    Thanks. It's from America so I've also got heavy import duties to consider on it. In their defence they've said they'll cover the carriage and any additional import duties but I still don't feel their lack of QC should mean I should accept a compromise. I've already had to wait longer for it than quoted and now further delay and stress.

    What's really infuriated me is their "no refunds" blunt statement as if I've just got to accept the reworked frame option with a smile.

  • in Miscellaneous and Meaningless
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    Thanks for that. Nice to know I'm not being unreasonable.

  • in Miscellaneous and Meaningless
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    Thanks for the reply. It's a long story but an aluminium frame I've ordered has been delivered to me without some of the necessary disc brake cable mounting hardware.

    Their solution is for them to take it back, strip it, weld on the correct fittings, repaint it and return it.

    I expressed concerns around welding aluminum weakening it (which is what the heat treating process is meant to rectify) but they've come back to say my only option is to return it for reworking without attempting to allay my concerns around how this might affect the integrity of the product. I heard that a second heat treating of a frame wasn't possible. You're overworking the material. But I might be misinformed.

    I've been blunt and said I expect a new frame (what I ordered) not a reworked "second" or a refund. I probably wouldn't have taken such a stance if they'd attempted to answer my question in the first place.

    Just wondered if anyone knew more about the materials science.

    Cheers.

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