Not bike related but I'm conscious that I'm a petty human and the hive mind might thoughts.
We bought a sofa from a private seller, contacted them before purchase to check if sending an AnyVan would be ok to which they said yes. Everything was arranged and the day before collection was due they messaged to say their partner had taken both sets of keys to their old house, where the sofa is, with them on a work trip and they couldn't get access, so we would have to reschedule.
Due to it being short notice I couldn't do this via the website and after speaking to a Customer Services representative was able to move the collection to their new preferred day for only a 50% surcharge rather than having to make an entirely new booking.
Collection day comes round and I get a call from the driver saying that the seller has told him there is nobody there to help load despite telling me there would be. The driver says he can get someone to help but they'll need paying for their time obviously. This turns out to be £50.
The sofa arrives and it should been split in to three pieces but it's only in two and as a result the latches that hold it together when in use to stop the seats separating are bent - we bend them back. However the headrests have been taken off and there's random box of nuts and bolts that has both too many and not enough. One headrest has no bolts at all included and a nice little hole cut out of the bottom of it. The headrests are supposed to be bolted to the frame inside and the corner section has a zip on the underside to allow access but there is literally no way inside the other pieces without damaging them, so how they managed this is beyond me. The only way to reattach them now is to unstaple the fabric underneath the sofa ed piece nad no idea what to do about the sofabed section.
They've stopped responding to my messages as they clearly don't care, and with hindsight I should have just written it off at the first redflag, but I didn't.
This fair grounds for a dispute right? Should I call Ebay customer services first given the circumstances?