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Any ideas on the key differences from Heavy Duty to Extreme? Looks like it can only take the same amount of torque, which I think is the weak point – I just killed a Enviolo Cargo hub after only 600 miles in a hilly area carrying two kids. Perhaps just a stronger casing/flanges for the additional weight, rather than internals?
I've just had the new Heavy Duty wheel built to replace the old Cargo hub which has a different case too, and hopefully uprated internals.
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The gear internals, the freewheel was fine. Seems the common failure from forums – the hub seizes and cant shift gear, as well as slipping internally (not freehub) and extreme friction when coasting.
FWIW Replacement wheel was £450, with 2 year warranty. I also bought breakdown cover for cargo bikes from ETA (£24) so I don't have to worry too much if it fails again.