Just messaged Claudio Gienal via LinkedIn with full details of the claim and the overview, he is the AXA CEO.
Just FYI, but you can help with this one
I'm a customer, and am experiencing a hellish claim for which I've now gone public on my own website https://www.lfgss.com/conversations/332970/
Gist is: I bought a brand new car last Summer, in October it was damaged by a known 3rd party... since then AXA have had the car and I've not received a settlement, a replacement, a courtesy car, an ETA, progress reports, and in fact when I've enquired nothing has been done at all, no work has started.
A £60k brand new car that I have not seen for more than 6 months.
No-one at AXA should feel proud of the service you offer when that is the story it tells.
Claim No: REDACTED - Policy Number: REDACTED - Reg: HJ18ZBZ
I'm pretty sure you could email just 1 person and start actual steps towards a full and assertive resolution.
Here is hoping that this message makes a difference,