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Sprocket_1981

Member since Apr 2021 • Last active Jun 2021
  • 5 conversations
  • 13 comments

Two wheel fanatic equally happy riding my bikes as I am taking them apart and fixing (Trying) them. Commuter, Strava nut and equally happing cruising the wandle trail with my kids on their bikes.

Fortunate enough to mix business with pleasure working for Brompton Cycles in Greenford!

Most recent activity

  • in Jobs
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    This position is now closed thank you for your interest!

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    Hi Everyone,

    Brompton Bicycle are actively seeking a Workshop Technician to join our team in Greenford, West London. You can find the job link via totaljobs and if you have any questions be sure to reach out.

    Salary is £25,000 and the position would suit someone with at least 2 years previous cycle workshop experience. Please submit via the job ad and if you have any questions reach out to me via jason.blay@brompton.co.uk.

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    Hi Guy's I can see there has been a lot of debate here. First and foremost it's not a sales job selling the product. It's a customer service role supporting our customers with things like online ordering and any issues they might have along the way.

    Secondly we do 2 days in the office and the rest is work from home. We aren't a call centre and the office is actually based above the factory where we manufacture the bikes. I sit about 10 metres away from this team and it's anything but a call centre environment.

    Regarding the salary we are looking for two years experience in customer service and German language skills. I've spoke to customer service staff on £18,000 based in London and for the people we have hired recently it's a good starting point with our business and just as importantly we genuinely offer career development and a chance to progress in the business with either the Customer Service team or other area of the company.

    If this was in our sales team it would have a bonus and they would be working hard to meet sales targets and as such that would be fair.

    If anyone has any direct questions I'm happy to be direct messaged on here or you can follow up with me on linkedin - https://www.linkedin.com/in/jasonblaysea­rchandselection/

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    About the Company
    Brompton wants to transform cities. By providing the means to commute or explore with a bike that you can take anywhere and store anywhere we can make cities better places to live in. Our high-quality products, combined with resurgence in cycling, means that we are enjoying strong, sustained growth. If we are to continue to thrive, we need to recruit great people who can contribute to our ambitious aims. We are a truly global company exporting 80% of our production to 45 countries around the world and intend to produce over 50,000 bikes this year; though we believe we’re just getting started. We can offer you a job you won’t find anywhere else.

    About the Customer Service Team
    The Brompton Customer Service team is made up of a diverse, respecting and positive group of individuals, that reflects the wider business ethic and drive to promote freedom in cities through the products we manufacture. We are unified in an effort to provide a gold standard of customer service to a global network of Brompton Owners, perspective owners and the supporting dealer network.

    The Customer Service team are passionate about the product and understand what the freedom it provides its users. We focus on making sure that every step of the customer’s journey is positively supported, through meaningful and catered for communication and literature, including when the product does not perform completely as expected. The team operate on a great attitude of owning the queries presented and championing the customer’s experience every at step of the way.

    Brompton’s Customer Service team is a family of individuals with a “can do” attitude and a desire to empower people’s movement and freedom through the fantastic product we provide.

    Main Duties:
    The main body of your day to day in this role is reactive technical support for both the consumer and dealer network. This will include:

    Mail support Inbound phone support Live chat Raising warranty orders and credits Creating RMAs and booking return to base warranty services
    Elements of proactive support you will be involved in. This will include:
    Phone Callouts to key accounts and consumers
    Online Training session support,
    Helping build processes and technical literature to support the trade and consumer audience

    There will be elements of reflective assessment, based on your output and the products success in the field. This will include:

    Reporting trends in product and team performance and raising business awareness to issues as they arise
    Positively reviewing and revising support cases, to improve the support we provide going forward.

    Job requirements

    Essential Skills and Experience:
    Fluent Spanish written and spoken Language
    Fluent English written and spoken Language
    A Cycle enthusiast and promoter of bikes
    Working experience in the cycle, Customer Service Technical Support or Manufacturing Industry
    IT savvy and quick learner on new Software, Systems and Processes
    Completely comfortable with the Microsoft Office platform and included apps
    The ability to work remotely – access to reliable internet connection is required
    The ability to work some weekends

    Preferred Skills and Experience:
    Experience with invoice, credit, stock management and RMA systems
    Cytech level 2 or above qualification

    What Will Make You A Great Fit:
    Creative problem solver, able to visualise multiple routes to a solution and appreciate the value and significance of each step on the way
    Level-headed and balanced attitude under pressure
    Organised and clear communication style
    Empathetic and supportive personality, resonating with the experience of the owner and not just the fault with the product
    Outspoken and confident, proactively reaching out for support and amplifying the voice of the customer throughout the business
    Amicable team player, understanding that success derives from the work of “we” and not just “I”

    Salary: £25,000 plus a host of Brompton benefits including Pension, Massive Discount on Brompton Bikes, Discount at a host of partners, 9 day fortnight and others.

    Please follow this link to apply - https://brompton.recruitee.com/o/custome­r-service-aftersales-representative-span­ish-language

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    Hi Thrasher,

    Salary is £40,000 - £45,000 depending on experience!

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    The role

    Provide a high level of Customer Service to all Brompton customers by using a wide variety of channels to resolve their enquiries as well as increasing the customer base by driving sales conversions. This is a full-time position based in Greenford, London with occasional working on weekends and evenings. Our aim is nothing less than to deliver first class customer service, to match the world class products that we manufacture and sell around the globe.

    Main duties
    Provide global support through a wide variety of channels such as live chat, email, video chat and phone.
    Resolve customer enquiries within Brompton’s brand values and within the expected KPIs.
    Drive conversions through engagement of customers, suggestive selling, and sharing product knowledge.
    Organise, process and report on eCommerce returns. Provide weekly and monthly reports when necessary.
    Managing financial transactions such as refunds and vouchers.
    Proactively spotting patterns in the frustrations of the customers, seeing where we can change our processes or product to increase customer satisfaction.
    Proactively reach customers to ensure that the customer journey is successfully completed.
    Assist with the operation of the ecommerce platform by reporting on issues faced by customers.
    Amplify the voice of the customer by escalating customer feedback and ideas for improvement.
    Provide updates to team on weekly meetings or when required.
    Attend weekly departmental meetings and factory training sessions when required.
    Work with other departments to ensure consistent customer service levels across the company.

    Job requirements

    Skills and Experience
    At least 1-year experience in a similar role within an eCommerce business
    Able to sell to customer needs.
    Able to meet sales targets
    Experience in making outgoing calls to sell the service and products
    Able to analyse data and create relevant reports when required
    Able to improve and set up new processes when required
    Technical knowledge about Brompton is desirable but not essential
    Familiar with a customer service platform such as Zendesk
    Fluency in German is required
    Be a self-starter who can work unsupervised to high standards and with meticulous detail.
    Professional communication and people skills with a genuine desire to provide excellent customer service
    Strong written and verbal communication; eloquent, empathetic, and audience appropriate
    A team player who will contribute to the continuous improvement of the department and company
    An understanding of Brompton’s ethos and how this has shaped its brand values.
    Able to work some weekends, early morning, or evenings.
    Able to work remotely if required– access to reliable internet connection required.
    Interest in cycling, outdoors activities or other sports.

    Salary is circa £25,000
    https://brompton.recruitee.com/o/custome­r-service-representative-german-speaking­

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