So, interesting situation I find myself in.
I took out cover with Pedal Cover in 2019, and renewed in March 2020.
I am unfortunately going through the claims process right now, and I've discovered that the Pedal Cover business was sold to The Plan Group (who also own Yellow Jersey insurance) in November 2019.
There was no notification to customers of this change of ownership, and the policy wording that was agreed on at renewal time in March 2020 was a Pedal Cover policy with AXA as an underwriter.
I am now dealing with the Yellow Jersey claims team who are trying to enforce the Yellow Jersey policy wording on me, which is less generous than the Pedal Cover policy.
I'm having none of it and I'm about to escalate to the Ombudsman and FCA. Am I correct in assuming the policy wording that was agreed upon forms a binding contract which they cannot change in the middle of the policy (much less in the middle of a claim)?