I thought I would add some details of my own experience with Velodrome Shop.
My first order (a Miche chainset, bottom bracket, and sprockets) I had no issues.
However, my second experience (in 2017) was similar to FlowRider's (with the cog). They seem to make a habit of photoshopping pictures and posting misleading descriptions:
I ordered some Velodrome Shop Coloured Track Wheel Nuts. After receiving them, I sent this email to Velodrome Shop:
I have just received this order. Unfortunately, the track nuts you sent are not the ones I ordered. You have sent me some Halo alloy axle nuts. The track nuts I ordered are "Velodrome Shop Coloured Track Wheel Nuts". I ordered these track nuts because I wanted plain black track nuts with integral washers and no branding.
In the item page on your website the "Velodrome Shop Coloured Track Wheel Nuts" are described as "chromium plated steel track nuts" with "integral serrated washers". The Halo track nuts are alloy, and the washers are not integral. In the picture on your website there is no Halo branding. Although I notice the picture on your website is actually a picture of Halo track nuts with their branding removed:
"Velodrome Shop Coloured Track Wheel Nuts": vs
Can you please send me some black track nuts that match the description on your website. If you do not have any "Velodrome Shop Coloured Track Wheel Nuts", then please refund me the price of the track nuts (plus return postage if you want the Halo axle nuts returned).
The reply (from the famous Michelle):
You have received the correct product for the item ordered, the only difference is the logo. I am very sorry that the small Halo logo is causing an issue no alternative product is available sorry. It may be possible to colour over the logo with a black marker for aesthetics as the logo is obviously very small but we totally understand if this is not an acceptable solution and will happily email you a freepost returns label so that you can return the item for a refund. Please let me know how you wish to proceed.
To which I replied
The product sent clearly does not match the description on your website. It is not the case that “the only difference is the logo”. The axle nuts I received are aluminium rather than steel and have a separate washer rather than an integrated washer. Your suggestion to colour over the logo with a marker is laughable.
Anyway, please send a freepost label so I can return the item for a refund. Note that I will not be able to return it until I get back from overseas (on the 18th of January).
So, I was sent a freepost label, and returned the item. When I had not received a refund 15 days after confirmation the item was received, I contacted them again to find out what the delay was.
We have now located your return and made the refund today, it will be showing back on your account within five working days. Apologies for the delays, there was no documentation with the return so it could not be ascertained which order/customer to refund.
Thank you for your email, please let us know if you require any further assistance.
Since I had provided my details with the return, I responded:
I was fairly sure I wrote my details on the shipping label.
To which there was no reply, though I did receive the refund.