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Thanks @coldharbour we got the email and really appreciate you looking at it so quickly and replying well out of 'work hours'. Really glad that hopefully you can sort it out for Kat.
One thing it would really help to clarify is the '+ guards statement' on the website. The fact the frame is noted to have room for 42 plus guards is probably where quite a lot of our issues came from. It would imply that there should be ample space for a 42c tyre even if it comes up bigger as guard clearances are quite a bit. Anyway, in our case if it's fits 42 without guards that will be just fine. Thanks again for the swift action and hopefully it'll all be sorted this week!
Looking for some 700 x 42 WTB Resolutes or some 700 x 45 Pirelli Cinturato M tyres...
Don't suppose anyone has any?
Yeah Kat loved riding her bike on the road before the crash. When we were deciding whether to get another Isen as the replacement or look elsewhere it was the fact that the 51cm frame had recently been redesigned with bigger clearances and specifically for 650b wheels (previously was 650c and 26inch) that clinched it. The bike needs to serve both long days in the saddle on the road but also gravel and bike packing.
Clearance for 42c plus guards seemed the ideal amount for the bikes intended uses....
Thanks for the reply @coldharbour.
Let's see what we can do tomorrow. Hopefully something that can be sorted out quickly.
The new ones are thru axle (if you pay the upgrade, which we did).
This is a 51cm model and is only designed for 650b wheels. It's not designed to work with either 700c or 26 inch so in theory should be a pretty easy one to get the clearances right on. It's also just been built so the teething problems from batch 1 I'd expect to have been resolved.
It's also the fact that they confirmed on email that it fits, I checked 4 times before we ordered!
I've not measured the inside of the frame but this is a pic we took yesterday when we discovered they didn't fit (you can see it touching drive side) . As mentioned previously we'd actually be fine if 42c fitted without guards.
You'll also notice that the wheel doesn't sit in the middle of the frame (this is the case whatever wheel we try).
I'm assuming it's a bit of Sunday entertainment to troll me but seriously...
Eh! Assuming this is a joke!
The bike currently has 38c tyres on it (which fit). We have 2 sets of wheels the other set have 42c on, they don't fit. I said above that 40c might fit (I.e I've not tried it).
All tyres are on DT Swiss rims, and measure close to stated sizes. My partner is even more annoyed than me, I had to compose the response to Isen on her behalf as she was so disappointed.
The reason I'm 'whining' in public is because had I known about the 6+ people who had similar issues with Isen we may have considered our purchase. I know Matt is of the forum but that doesn't give Isen a free pass all I've done is highlight the issues we're having. Hopefully they'll sort it out and if they do, I'll make sure everyone knows it is all resolved.