Anyone else ordered IN STOCK items only to have them fail to deliver and then report them as out of stock?
These guys used to be alright. What pile o' shite is running their inventory now?
Never had any issues with them tbf but I'm about to place another order so let's see what happens
The Hut, terrible company
Did they change ownership at some point?
The Hut Group acquires ProBikeKit.com and receives equity investment from The Lewis Family Trust
I've definitely used them since then and had no issues. But who can't keep stock levels correct in this day and age?
Ordered a pair of gloves from Morvelo the other day and noticed one of the emails was from The Hut Group which I was sure I recognised, wasn't so sure I recognised it in a good way.
Just also noticed, the first line of their address is, "5th Floor".
I’ve ordered lots of stuff from PBK and it’s arrived within a few days to California. Prices can’t be beat sometimes. YMMV.
Hut bought morvelo a while ago during the garish black green and dazzle ship base layer period . They own loads of leisure companies now if you want to know who to avoid.
"I have taken a look into this for you and I can see that your order has come through at a time when we have sold out of this item, I'm really sorry about this. As soon as we have a delivery of this, the stock will automatically be allocated to you and sent straight out.
I'll get this raised with our supplier to see if we can get a firm delivery date. As soon as we have an update, we will be in touch via email."
That's literally what your fucking stock levels are there to prevent.
ETA? No idea.
Happened to me on more than one occasion, two out of three items in last attempt. Would use as last resort now.
Further to the above, I still don't have the brake pads I ordered 2022-05-30
"Please accept our apologies that Shimano K04S Metal Sintered Disc Brake Pads has not yet been shipped. We expect this item to be dispatched on or before week commencing 29/08/2022."
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