Secrets of the Trade

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  • How does warranty stuff work? Can a LBS bill the distributor for the admin hours when processing warranty claims? Do they? Or they don't/can't, and that's where the snobbery around warranty comes from?

  • Haven’t heard of that ever being done. Distributors tend to have a process in place, sometimes as simple as logging in, filing in a form, and sending back the product for replacement/credit.

  • Warranty at ours generally works like this :

    Parts are replaced by distributor if claim accepted, if not in stock credit issued and part sourced elsewhere. We will usually suck up cost of labour, factored into the fact we sold the bike / components etc in the first place and made £££, and generally good customer service.

    If you didn’t buy the part from us - we can process warranty but will charge admin / labour. If this is a problem send it back to tredz / wiggle and deal with there customer service …. Sometimes other retailers will agree for us to do the work and reimburse us.

    Occasionally we will take on warranty from other stores FOC if asked nicely by one of our distributors ( original store no longer trading etc)

    We are single brand store so can’t warranty other bike brands ( though we get asked a lot…)

    First port of call for any warranty claim needs to be retailer the bike / component purchased from.

  • Bike shops able to claim hours for dealing with warranty stuff? Sign me up for some of that please.

    Saw chicken had wera, unfortunately either wera aren't giving chicken tools at particularity amazing prices, chicken add a chunky margin or existing retailers really are selling items at cost +£2. As few things I thought on getting extra of weren't really any more than £2 cheaper.

    Unior just moved from 2 pure to zyro. Shame as 2 pure always been spot on for me. They had an extra 20 to 25% off existing best pricing, but gone now unfortunately! Zyro will take up unior on 22 pricing which is a chunk upwards too.

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Secrets of the Trade

Posted by Avatar for Eseman @Eseman