Internet problems for Virgin Media customers

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  • We have FTTP...then copper to the actual flat.

  • 21 minutes (spread over a 15 minute call where they offered a crap deal and I told them I was leaving and a call the next day where they called me to offer a decent package).

    Got it down from £125 a month to £100 a month on the first call and then £65 a month the next day. Same price as my previous contract (with no price rise).

  • They flaked the other day and now are messing my Flanders viewing. 35M down on a 100MB service. I'm going outside and cutting cables on all the other flats unless I hear Flanders on.

  • Does anyone have experience with G. Network? They've just been digging up the road, so I'm hoping I'm going to have a fibre option that isn't Virgin in the near future. Hyperoptic have been saying they've got council permission and are coming soon for about 3 or 4 years (it feels like it) so I've given up waiting for them.

  • There was a user here who worked / works for Virgin but I can't remember the user name. Can anyone else?

    I've been doing a house renovation for a while and the cable that goes from my hub to the wall has gone awol.

    Managed to actually speak to someone at virgin beginning of last week but the promised 5 day date for receiving a new cable has come and gone.

    Don't really fancy going through this again so virgin guy if you're still here I need your help

  • Thanks for this. I'm assuming it's the RG6 bit that's important and I just choose the most appropriate length?

  • Heyup, it's me. I'll DM you.

  • Thanks @yafe much appreciated.

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Internet problems for Virgin Media customers

Posted by Avatar for Velocio @Velocio