anyone knows how to file a complaint to MyHermes? Sent a parcel more than a month ago, that was stuck in the national sorting hub.
Their phone line, complaints number and webchat are completely useless.
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One of those cases where it is unlikely to be worth the effort pursuing a complaint.
Let it be a lesson to you to use a decent courier.
I had to threaten them with trashing their name over every hifi forum I knew and posting their lazy arsed correspondence, before I got a refund on a double boxed amp I posted. They said their engineers would have to look at it, I said what do they know about class D amps? I think combined with the other threat it was point taken. I try to use UPS now.
I sent a bike frame with MyHermes. They delivered it and then a month later via ebay they charged me an additional £10 because apparently it was 124cm, when maximum length is 120cm. When I measured it packed, it was 118cm in every which way.
It went through as automatically/previously authorised so I had to take on the chin never to use them ever again.
I sent off a client's Surface Pro for a warranty replacement. UPS delivered the replacement to A.N.Other house on my street, and then couldn't find it.
It took about a month before my client got his replacement. But he got it in the end.
Our two Hermes delivery drivers are awesome. Really attentive despite their insane workloads.
I'm helping one of them do an ITIL
foundation qualification in his/my spare time. He is so desperate to get away from Hermes. Spend his life away from his children for very little reward.
Hermes guys are beating Yodel at the moment. All their deliveries are arriving within time slots. Last few Yodel’s have been lucky to arrive within two days after the “out for delivery”.
Another Yodel classic, ordered on the 2nd. Seller was a bit slack, and even then Yodel seems to have lost it for 3 days en route to the depot.
Aaaaaaand it was on the doorstep when I got back
Been having a mare with them as well. Attempted delivery on the 30/12. Literally lol'd as I see driver pull up, then drive off. 'Premises closed' as reason. We weren't.
Re delivery slated for the 2nd. I told them to push it to 3rd as store was closed Most of 2nd. They delivered it at 10.37am. Store didn't open till 12pm. Go figure.
@Stonehedge @pdlouche yeah I’m taking back my blasting Hermes. It now seems to be the same guy making all their deliveries to my flat and he’s sound. Turns up within the tine slot and has some decent patter, canny fault him.
I work as a multi drop bike courier, the company I work for mostly delivers things for DHL but we've recently started delivering Yodel as well. I really don't know how anyone makes any money from it. Up here in Leeds they pay something pathetic like £1.65 per drop and you don't get paid anything if you don't manage to deliver the package. Even on a cargo bike, covering just the city centre, you'll probably average 10 stops per hour. In a van I can imagine you'd average less than that. Even if you manage to successfully deliver 10, or even 15 packages an hour, I don't understand how you can make enough money to cover your living expenses on top of the expense of keeping a van running. I totally get why people who work for Yodel or other similar companies are more concerned about getting the job done as fast as possible rather than as well as possible. It's massively frustrating when a Yodel driver chucks your package over a fence or in a bin on bin day but I don't really blame them.
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