Good service

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  • It's quite easy to slag off companies.

    One bad experience + the anonymity of the Internet = angry vindictive customer = lots of threads posted here.

    It's boring and trite. And been done lots.

    Today I went to exchange a brand new tyre with a defect for a brand new defect-less one at the Cycle Surgery in Holborn. Despite not having a receipt they were polite, understanding, quick, and exchanged it without question and even gave me a free tube to replace the one that burst as a result of the defect. It's nice to have them around the corner from my office.

    Thanks Shaun at Cycle Surgery Holborn. Good Service FTW.

  • Wiggle were good to me recently, the carbon sole on my Adidas shoes disintegrated, they gave me a full refund, this was 4 months after buying them.

    Can't grumble at that.

  • Cyclefit have always been amazing.

    I have had fantastic service recovery but piss poor initial service from Evans in Chalk farm (sold me the wrong length of spokes but replaced them after i had built the wheel up with the wrong spokes).

    Some of the guys at Condor can be great.

    Brixton Cycles tend to be lovely.

    Shop 14 have been willing to give advice etc when needed.

    Watch out though for the ginger tattooed wanker at Evans in Victoria - hes a cunt but my kind of cunt.

  • Wiggle were good to me recently, the carbon sole on my Adidas shoes disintegrated, they gave me a full refund, this was 4 months after buying them.

    Can't grumble at that.

    they even sent haribo in my helmet box

  • I had perfectly good service this lunchtime from Harry Major when I bought some shoes from Brick Lane Bikes.
    Lock 7 are always lovely for buying little bits, or getting BBs removed or headsets fitted. And they do cake which is a massive bonus.
    Therese at Bike Yard East was excellent truing my back wheel and replacing the cones and bearings in the hub.
    Hubjub put nice personal notes on the receipt, and don't overcharge.

  • Always had fantastic service from Cycle Surgery at Spitalfields.

    London's number one Aerospoke dealer now works there, so pop in and ask for Alex with $50 in your hand for quick deal.

  • Hub Jub and Roberto Bicicletas are always good to me are as Mosquito and Swrve.

    Rapha are of course but then they fucking well should be.

  • www.stonhengecycles.com

    Found these guys on google when looking for a cheap specialized 2d but their website wouldn't accept my card. I gave them a ring and turns out they had changed the system and were having problems with it so he sorted it all out on the phone and sent it next day delivery gratis.

  • cycle surgery on holloway fixed a hub for a packet of cookies last week. ahhhh.

  • The Cycle Surgery group do not accept beer or cookies for repairs. This is against company policy and would result in disciplinary meassures.

    ;-)

  • did i say cycle surgery? i meant forbouys.

  • they even sent haribo in my helmet box

    I absolutely love the Haribo from Wiggle. Every now and then you'll get two in a box.

  • i got free wesley willis stickers and a note saying "ROCK OVER LONDON" with my wesley willis t shirt order from alternative tentacles.

  • The guy with dreads at 14. After I bought a 19t sprocket on a whim, borrowed their lockring tool and chainwhip, i realised my chain was not long enough. Having not intended on buying a new chain I was a bit miffed that the only chain he thought would fit was a white (bleugh) £30 chain. On seeing my reluctance at buying said chain he offered to try a Kool chain to see if it would fit with no obligation to buy it. Luckily it did fit and so ends the shit tale. I know some places would have made me buy the chain before even taking it out of the box.

  • Wiggle recently sent me a replacement part for a 2-year-old Lifeline workstand after I asked if it was possible to get hold of one. No charge and it arrived within a couple of days. No Haribo included, but still...

  • Charlie the bike monger always gives stickers or sweets. His service thus far has been fantastic.

  • they even sent haribo in my helmet box

    Is that a euphemism for something..? ;-)

  • The guy with dreads at 14. After I bought a 19t sprocket on a whim, borrowed their lockring tool and chainwhip, i realised my chain was not long enough. Having not intended on buying a new chain I was a bit miffed that the only chain he thought would fit was a white (bleugh) £30 chain. On seeing my reluctance at buying said chain he offered to try a Kool chain to see if it would fit with no obligation to buy it. Luckily it did fit and so ends the shit tale. I know some places would have made me buy the chain before even taking it out of the box.

    That's not a shit tale at all. It's what the OP asked for - accounts of good service...

  • I like positivity well done OP
    flatted yesterday in the pissing rain, luckily the shop near me in Hamworthy was still open- my friendly local owner splashed a new tube, track pump and tyre levers instantly-I changed it and was back on the road in 5, told him I had no cash on me and he waived it till next visit-win, and winner.

  • Charlie the bike monger always gives stickers or sweets. His service thus far has been fantastic.

    +1

    How could I forget him .

    (Although his stickers really should read Fewer brakes, more cakes)

  • a guy at evans gave me a whole bag of nipples for free

  • St Pauls Evans = great.

  • Spitalfields Evans spent 15 mins ringing around branches for me last weekend to nab a new toy, much appreciated. Just unpacked a box from wiggle with 2 WHOLE packets of haribo - and silly quick delivery time (ordered late Sunday, turned up today, very decent considering the bank holiday).

  • Once I crashed in Knightsbridge and the snotty bastard locals all walked right past me without a second glance. My ankle was fucked, so I hobbled to the nearest bike-shop, which was the cyclopedia (full of pashleys and ridgebacks) on the Fulham road. They made me sit down and drink hot sweet tea and made sure my bike was roadworthy. They wouldn't let me leave till they were sure I was alright. Nice guys.

  • Anything I have ever ordered from Prendas Ciclismo before 4pm has been delivered the very next day.

    A further bonus is that they keep track of your measurements and will compensate for those eccentric Italian sizings to make sure you get the right fit...

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Good service

Posted by Avatar for Aroogah @Aroogah

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