Benotto: The Impossible Hour - The Impossible Project

maybe it would also help to get somebody italian help you translate? i reckon doing it in italian could help persuade the seller more..

In my experience customer service from Italians is better in English. Perhaps they know you expect more or perhaps they're just not eloquent enough to tell you lies.

Of course this only applies when speaking English is acceptable; don't walk into a local supermarket and complain to them in English.