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@Multi_Grooves
I've had these hubs for a few years now and have never had this issue. I've changed the bearing myself and off the top of my head it's a simple case of using a 4mm? allen key to take the eccentric outers off then tapping the bearings out using a rubber headed mallet with something else relatively blunt. There is a central axle/spacer type thingy between both bearings but nothing complex at all. I'm surprised the shop have swerved looking into it. If you're still stuck, speak to Lynette at White Industries, US. Worse case pay me*
*I'm low on time