2012-01-16 - Rider Down, Kings Cross

So perhaps a re-phrase would be that someone who has had experiences like that, as frequently as she has, might at the very least benefit from the confidence they'd gain from some advanced training on the bike?

It's hard to argue with that.

I'm glad to hear she's physically unscathed and I'm distressed to learn that she's fed up with city riding. IMHO the driver should be reported regardless of his status as a cabbie.

I was trying to argue that any action that she took should really end in a positive experience given that she feels disenchanted with the police involvement in prior incidents.

Black cabs really do collectively want to deal with such things and take ownership to protect their reputation... thus, they help. I would be shocked to hear of one fleeing, and if one did flee then a report would be taken incredibly seriously. The net result being that Dawn would've had a very positive experience in reporting the incident as it would be listened to even if the police themselves didn't follow up thoroughly.

Reporting an incident with a minicab is less likely to result in such a positive experience if we again assume that the police would behave as they did in the past and not follow up to her satisfaction.

Unfortunately the more times someone feels they're not being listened to, the less they feel they will be listened to.

She already feels that the police don't care and wouldn't give her the time and attention she would like, hence... if someone else did (i.e. were it an Addison Lee cab, that they did), then this would help repair that attitude. But... my point again is precisely that minicabs are far less likely to help or care, and that precedent from Addison Lee is that they actually try to evade any enforcement against them. If that is how the most reputable minicab firm acts, how will this help Dawn feel less disenchanted with the process of reporting someone and to feel that she will be listened to as a victim of a traffic incident.