How does anyone get eBay to side with you on postage? I bought a camera from the US that was sold as working but was OBVIOUSLY broken (had a common fault).
The postage was around £40 with customs charges and the seller offered a full refund if I returned it, minus the postage. The camera itself was only £25 so I didn't see the point.
The seller was totally in the wrong but after countless chats with ebay 'customer support' we just kept coming back to the "well, the ebay rules state that the seller only has to offer a return minus postage" which is, as far as I'm concerned, a bit fucking ridiculous.
It's in the past now, but for future reference, how did you get the prepaid slip from eBay?
How does anyone get eBay to side with you on postage? I bought a camera from the US that was sold as working but was OBVIOUSLY broken (had a common fault).
The postage was around £40 with customs charges and the seller offered a full refund if I returned it, minus the postage. The camera itself was only £25 so I didn't see the point.
The seller was totally in the wrong but after countless chats with ebay 'customer support' we just kept coming back to the "well, the ebay rules state that the seller only has to offer a return minus postage" which is, as far as I'm concerned, a bit fucking ridiculous.
It's in the past now, but for future reference, how did you get the prepaid slip from eBay?