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@edscoble
Halford are shite when it come to bicycles, they may have the bicycles you want, but the mechanic are out of this world.
almost a decades ago, I brought a bicycle from a reputable chain shop, it's a Kona Smoke that was my first hybrid (well, it's more of a rigid MTB with slick tyres), it was perfectly reliable with no problem whatsoever, until it got stolen.
Insurance company being diffcuilt to work with, they finally send me a vouncher for Halfords, no problem really, ordered the exact same bicycle (abet newer with better component), but the bicycles was pretty appauling to ride, wheel's not true, brakes is spongy, the derailleur hasn't been indexed properly, and a pretty scary moment in Fulham where my handlebar rotated on the stem clamp resulting me almost hitting a bus.
It's then I realise it's not because the bicycle was a decent brand, it's because the mechanic actually put it together properly.
Sound like the box has been damaged during transit, Halfords should take it back as it's their own fault for the carelessness of handling the boxes and replace the damaged bicycle.