Anyone heard from Hilary Stone recently?

My theory is that HS sells the same item to several individuals before realizing due to multiple threads/sales/jumbles etc that it has already been sold to several individuals before you've dibs'd. The 'lost in the post' 'will offer a refund', is a polite and intentionally honorable excuse.
Struggles to follow through though....

Just a theory..but definitely a recurring story.

It concerns me that in his email about an item I enquired about he wrote:
"PLEASE confirm after you have made your payment and THEN send me your NAME and ADDRESS."
How does he know to keep an item for someone if they haven't even told him they are buying it until after they have paid for it?