• Lol... Ive been having a run of success with them recently!

    Overall agree, but the threat of an ombudsman complaint could make the insurer take the matter more seriously.

    Ahh, well, mebbe they've started to get their shit together in the current climate of "cut useless quangos". But in any event, the more reasonable approaches you can show that the ins co have ignored, the better you'll do with the IO idiots.

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