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@!Nhattattack!
Intresting. The bike that came in had rear brakes with too short of drop, but the real reason it came in is that the wheel they put on it had loosened it's spokes to the point that it was unrideable. Not a big deal, it was a cheap machine built wheel that they probably could have warrentied. But they didn't. And they sent him away saying that he would have to pay for it to be taken care of because they only offer a three month service on bikes, and this was month 4.
I was a little bit shocked, considering how much he paid for a bike that was generally very cheap components.