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@dancing james
Last night my brake cable broke going up Charing Cross Road and I stacked it.
When into Evans on Rathbone place for a new cable and took the one the sales person suggested.
However was having problems fitting it and their mechanic came to give advice. He promptly said I had been sold the wrong cable, so went off, got the right one and even fitted it for free.
So chapeau to Caspar at Evans. Proper service recovery.