Reasons to buy a Bob Jackson part 42; my experience of a repair under warranty.

Agree with the first part.

But surely the capitalist approach should mean that those with crap service lose custom as they can go elsewhere? Pre Credit Crunch(TM) there was too much £$£ swilling around so (generally) companies didn't need to worry about pissing off customers as ther was always another round the corner. I think we will see very different & improved levels of service appearing as retailers realise they need to outperform expectations in order to keep customers.

Agree entirely. It was meant to imply a bad capitalist approach, not a bad and capitalist approach.

So, "capitalist approach" as a noun, rather than capitalist as an adjective.

Grrr, inadequate expressiveness of language.