You are reading a single comment by @mashton and its replies.
Click here to read the full conversation.
London Fixed Gear and Single-Speed is a community of predominantly fixed gear and single-speed cyclists in and around London, UK.
This site is supported almost exclusively by donations. Please consider donating a small amount regularly.
@mashton
I suppose the reason why it deserves some praise is that adequate, let alone good, customer serviceis seen as an exception rather than the norm. Not a great world to live in perhaps, merely one of the negative outcomes of short term, flawed, capitalist approach to running a business.
So, well done to BJ for doing what they should do, when so often our experience of customer service is difficult, dispiriting and damnable.