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@Kirky!
Hi There,
Just a quick introduction and reply to adoubletap, My name is Paul Kirk (Kirky) and I am the retail manager at Bob Jackson Cycles. If you would like to contact me on 0113 2559844 I will arrange to have the frame and forks collected and returned to us at Bob Jackson Cycles.
As Donald has kinda mentioned, we are a small UK custom builder and we takew pride in our product. With regards to this we offer a 5 year guarentee on all our frames wether off the peg or custom. We take any warrenty claims very serious and hope we can resolve the issues you have asap.
Look forward to hearing from you soon,
Regards.
Kirky!