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When we first moved to London we went for Tiscali ('cause it's cheap). They told us initially it'd be two weeks for service. Fair enough. Called back two weeks later, said there was a problem, 2 more weeks. Fine. Two weeks later called again, said there was a problem, they didn't know what it was, and didn't know when they'd be able to hook us up. Hung up, called BT, had a connection two days later.
BT has been okay. The hubs they give away are total crap, but they replaced my first one without any problems. I also use opendns rather than they're DNS setup (I think they get the hub to serve? Not sure really).
I would be using Be had they serviced our connection when we moved here (they do now, but too late).