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@clefty
I had exactly the same thing happen to me, paid 90 quid for a locksmith, sent the fucked Abus lock back to wiggle along with the locksmith receipt who refunded me the cost of the lock and sent it on to Abus to try and claim the locksmith charge, about a month or so later I got feedback from Wiggle saying that Abus had managed to extract the broken key and got another key made and the lock worked perfectly with it, and because of this they weren't going to refund me, I argued that if the lock itself wasnt faulty then it must have been the key, they said that because it said the lock was jammed on the locksmith report that said that the lock mechanism itself was faulty and because this wasnt the case they wouldn't refund. So 90 quid down the drain.
Needless to say I dont use Abus anymore - I'm very happy with my Kryptonite NY chain now.
I feel your pain Kboy.