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As @lynx said it's all about the upsell, and Main Dealers are heading that way too.
When I left BMW main dealer in 2019 I said to the manager the techs you are employing now are all 'No fault found, pads & discs all round' :(
Fixedwheelnut
I don’t think I’ll ever understand how mechanics at brand name aren’t as good as mechanics at local.