You are reading a single comment by @coventry_eagle and its replies.
Click here to read the full conversation.
-
Starting from, customer taking a piss is a given, hence it's crucial to get the initial assessment right or if not, give the customer a call as soon as it has been assessed in the workshop.
Had instances when the work would cost more, rang and agreed to go ahead, yet disputed the amount when collecting.
Humans are the problem.
coventry_eagle
I don't mind charging more for services, but how do you avoid people booking in for "just the brakes" or "just the bottom bracket" as the price of a service goes up, we find that people want to book in for odd jobs, which invariably mean we have to assess the whole bike in order to work on it.
We no longer get caught out and beholden to people booking brake services when they mean "can you fit a new hose to my SRAM equipped integrated cabling £8k bike, and that's just a brake service at £20 like it says on your website, yeah?"