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I don't mind charging more for services, but how do you avoid people booking in for "just the brakes" or "just the bottom bracket" as the price of a service goes up, we find that people want to book in for odd jobs, which invariably mean we have to assess the whole bike in order to work on it.
We no longer get caught out and beholden to people booking brake services when they mean "can you fit a new hose to my SRAM equipped integrated cabling £8k bike, and that's just a brake service at £20 like it says on your website, yeah?"
ItsHuddo-
Starting from, customer taking a piss is a given, hence it's crucial to get the initial assessment right or if not, give the customer a call as soon as it has been assessed in the workshop.
Had instances when the work would cost more, rang and agreed to go ahead, yet disputed the amount when collecting.
Humans are the problem.
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you avoid people booking in for "just the brakes" or "just the bottom bracket"
Brake Service (with new parts, £60), that’s it.
It drastically reduce the number of customers declining a service when it been quoted that’s for sure.
BB the same, while some cases it take less time to simply plop a new square taper BB in, you are paying an exprienced mechanic to not only changes them over but also make sure the thread is cleaned, copper slip applied, torqued correctly, gear is shifting well etc.
Price is high but then again we as an industry should have risen it in increments in the last decades, rather than during the biggest government’s fuck up in history.
coventry_eagle
edscoble
This.
We increase our price to reflect the £60/hour labour and have been a big impact and finally charge a sensible labour for our skill and experience (a General Service is now £120 from
£90, which was £80 back in 2020).