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I feel that. For instance even Balfe's made a profit of £8k last year, whilst taking a £2m loan from Trek, they are just hoovering up business off other shops, and making money for Trek, getting ready to go bankrupt and become a chain of Trek stores.
With regards to the 60 minutes on wheelbuilding chat, that's not what I meant nor said in my initial post. It's, say, 20 mins chat, a good 20 mins finding and ordering things, and then another 2x10 chats handovers, asking if they are running tubeless, do they need the hub servicing, going back with options about what is in stock or good value etc etc. Basically 60 mins total work on top of the actual build, and it was in particular regard to rebuilds
@Leshaches
The longer I work in the bike industry, the more it starts to feel like a pyramid scheme.