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edscoble
Sorry @edscoble, I should've been clearer. No-one reasonably wants to pay the £60 to chat about their wheel rebuild and get the components together, then another £60 for us to build it (plus parts). Interested in your thoughts on this. Obviously for experienced wheelbuilders with their own spoke threading, loads of blanks and all the experience knowing which rim is going to be the go to for all circumstances this will take a bit less time, but it's fair that a customer might want to basically chat about things for an hour in total.
We are actually tossing up what to do about VAT thresholds etc as bumping up against the end of the flat rate scheme, so it might make more sense to actually be a bit quieter. Are there other examples of VAT exempt things? I've actually had a look at the rules and it seems that there is very little given a VAT exemption. Funnily enough ship repair and aircraft repair is exempt, so presumably if we put wings or a hull on bikes it would be 0% rated?