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I had a situation a few years ago where someone bought some furniture off me, paid upfront, when they collected I got them to check confirm thet were happy with it, all smiles and then tried to say item not described/damaged and get a refund, annoyingly they seemed to have damaged it after collection presumably to get it for free.
When I provided this information, eBay sided with me and closed the case.
I think if someone opened a dispute having collected in person ebay would likely side with you, but only have my one experience to go on.
mustardbeak-
Hi, and thanks for that. I've spoken to eBay who've said they will have a QR code to scan (I scan it to show the item has been collected as we're physically in the same space) once the item has been inspected and collected (it's brand new not put the box so shouldn't take long) and whilst they may be unscrupulous and 6 weeks later claim not as described, even if they got the go ahead to return, it'd be at their cost (unlike items you post, as a seller) so given it's gotta be £50 to post it back it's unlikely they'll be out to scam in such a way
Pasty_Spumante
Morning all. What's the deal with selling something that's collection only in terms of potential returns/vulnerability as a seller.
I've sold a tent (brand new, still packaged) and listed as local collection and cash on collection and someone has bought it and wants to collect at the weekend which is fine by me. They have also paid despite my saying cash on collection. I've no issue with this unless they are able to collect the tent and then in a few weeks make a claim for item not as described etc and leave me high and dry and potentially liable for return postage of a 40kg item?
Am I completely safe, ie is there something to scan between us in person to say they've collected and are happy and they then lose the right to return? If so, no worries, but of not, I'll msg (they have a mobile number) and ask them to cancel now or upon collection and inspect and pay cash/BACS in person - they may think that's a bit dodgy albeit I've got good history and feedback??
Cheers for advice/guidance in advance