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With a quick google it looks like heating and hot water is considered an emergency:
“Under Section 11 of the Landlord and Tenant Act 1985, you have the right to expect your landlord to carry out repairs in a 'reasonable time'. If it's an emergency repair as you've got no heating or hot water, your landlord should fix this in 24 hours.”
I guess that’s why there’s so many landlord insurance schemes for issues like boilers etc.
Muppetteer
I don't think you're wrong. This is the kind of thing I was hoping for advice on. If the LL doesn't cough up - which from his POV is reasonable given he's just had an expensive week of repeated emergency plumbers visits (from what I gather he 'doesn't believe in insurance') - then I guess I'll just have to suck it up.
Seems like absolute BS that I can be paying through the nose on a flat where heating and hot water are included and I have no recourse to a 'refund' if those items aren't provided. Any other comparable scenario where a paid-for service is not rendered would be a cut-and-dry case in my favour.