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I don't think you're wrong. This is the kind of thing I was hoping for advice on. If the LL doesn't cough up - which from his POV is reasonable given he's just had an expensive week of repeated emergency plumbers visits (from what I gather he 'doesn't believe in insurance') - then I guess I'll just have to suck it up.
Seems like absolute BS that I can be paying through the nose on a flat where heating and hot water are included and I have no recourse to a 'refund' if those items aren't provided. Any other comparable scenario where a paid-for service is not rendered would be a cut-and-dry case in my favour.
Tenners-
With a quick google it looks like heating and hot water is considered an emergency:
“Under Section 11 of the Landlord and Tenant Act 1985, you have the right to expect your landlord to carry out repairs in a 'reasonable time'. If it's an emergency repair as you've got no heating or hot water, your landlord should fix this in 24 hours.”
I guess that’s why there’s so many landlord insurance schemes for issues like boilers etc.
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I reckon you and Howard are both right. You’ve paid for something you haven’t received but it’s not the landlord’s fault the heating broke and they look to have acted fairly quickly.
I award 3.5 days rent refund.
Muppetteer
Hefty
Could be wrong but given the LL had folks in quickly to ‘fix’ it they’ve met their responsibilities in this case. That it took some time to sort out could be it moving as fast as practically possible.
Doesn’t stop them from making you an offer of good will but it might prevent you from forcing the issue.