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Could be wrong but given the LL had folks in quickly to ‘fix’ it they’ve met their responsibilities in this case. That it took some time to sort out could be it moving as fast as practically possible.
Doesn’t stop them from making you an offer of good will but it might prevent you from forcing the issue.
Howard-
I don't think you're wrong. This is the kind of thing I was hoping for advice on. If the LL doesn't cough up - which from his POV is reasonable given he's just had an expensive week of repeated emergency plumbers visits (from what I gather he 'doesn't believe in insurance') - then I guess I'll just have to suck it up.
Seems like absolute BS that I can be paying through the nose on a flat where heating and hot water are included and I have no recourse to a 'refund' if those items aren't provided. Any other comparable scenario where a paid-for service is not rendered would be a cut-and-dry case in my favour.
Tenners
Thanks for that. Legally they do have to provide heat and hot water, and as bills are included in my contract (explicitly) I'm in a good spot should they decide to argue. I have just had a response from the managing agents that they've passed my message on to the landlord 'for review'. It's not a huge sum of money to ask for (a week's rent) but it's the principle of paying for something substandard that irks me.