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Thanks for that. Legally they do have to provide heat and hot water, and as bills are included in my contract (explicitly) I'm in a good spot should they decide to argue. I have just had a response from the managing agents that they've passed my message on to the landlord 'for review'. It's not a huge sum of money to ask for (a week's rent) but it's the principle of paying for something substandard that irks me.
Tenners-
Could be wrong but given the LL had folks in quickly to ‘fix’ it they’ve met their responsibilities in this case. That it took some time to sort out could be it moving as fast as practically possible.
Doesn’t stop them from making you an offer of good will but it might prevent you from forcing the issue.
Howard
Check your contract. There should be terms within there regarding what the landlord is expected to maintain and fix. There’s also legislation regarding what is mandatory to have working, which I believe is heating and hot water etc.
You “should” get some compensation for the lack of facilities. There’s no real support or protection for renter, we’re essentially all on our own. Shelter might have some template letters available, otherwise it’s going down the no-win-no-fee route if the landlord is stubborn. https://www.housingdisrepairclaim.co.uk/housing-disrepair-claims/