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Yeh swollen battery is unsafe for shipping. I'd read this in the terms and conditions before I sent mine in so no surprise there. But somewhat skeptical phone actually had this issue and the cynic in me thinks it's a very easy way to write off the high estimate trade in value to zero.
Let us know how yours goes, hope it's a successful one!
Fyoosh
Why didn't they return it, not safe to send?
Mine has now been marked as received slightly outside of the 14 day period that they are meant to be sent back in although it was delivered in the 14 days according to Royal Mail so we shall see what happens there. The high trade-in values did make me dubious and nothing yet has alleviated that.