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Why didn't they return it, not safe to send?
Mine has now been marked as received slightly outside of the 14 day period that they are meant to be sent back in although it was delivered in the 14 days according to Royal Mail so we shall see what happens there. The high trade-in values did make me dubious and nothing yet has alleviated that.
aggi-
Yeh swollen battery is unsafe for shipping. I'd read this in the terms and conditions before I sent mine in so no surprise there. But somewhat skeptical phone actually had this issue and the cynic in me thinks it's a very easy way to write off the high estimate trade in value to zero.
Let us know how yours goes, hope it's a successful one!
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I think the 14 days limit only applies to the price quotation they gave, not as a limit to accept the phone at all.
Fyoosh
dubtap
My trade in was also a disappointment. £102-£137 estimate. Swollen battery found on inspection. £0 credit and no return of device.
There was no outward sign of a swollen battery but it was a piece of crap so I guess it's possible. Potentially a very effective scam by the company that does the trade in inspection though. Impossible to prove otherwise and you can't get the device back. I'd have been better off selling it for repairs on eBay.