You are reading a single comment by @Dammit and its replies. Click here to read the full conversation.
  • Also, if you close ticket offices and have a "push to talk to agent" system, that agent can also be in, say, Vietnam - as part of a services contract. I imagine that the RMT wants to have some guarantees that displaced ticket office staff are going to have a decent redundancy package.

  • The RMT want zero compulsory redundancies, arguing staff can be redeployed. Talk of moving ticket staff onto platforms for example. Then you run into a single member of staff working in a ticket office behind a screen feels reasonably safe but on a platform on their own might not and it all gets complicated fast.

About

Avatar for Dammit @Dammit started