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The RMT want zero compulsory redundancies, arguing staff can be redeployed. Talk of moving ticket staff onto platforms for example. Then you run into a single member of staff working in a ticket office behind a screen feels reasonably safe but on a platform on their own might not and it all gets complicated fast.
jellybaby
@Dammit
Also, if you close ticket offices and have a "push to talk to agent" system, that agent can also be in, say, Vietnam - as part of a services contract. I imagine that the RMT wants to have some guarantees that displaced ticket office staff are going to have a decent redundancy package.