eBay problems, resolutions, shenanigans, questions and info (not bike finds)

Bought something very saleable on ebay, collection only, then requested to cancel it (long story).

They seller agreed, said will refund soon. They then immediately relisted the item, sold it within an hour, and didn't message again. I messaged in the afternoon asking "I see you have relisted and sold this again, please let me know when the refund will be processed".

No response at all. Seems a bit sketchy, so I just click through the paypal thing to send screengrabs of the messages. They send me a snotty ass message this morning:

Please ensure you actually want an item before you order and pay for it.

Your refund is well within accepted ebay time scales so please don't then institute a dispute procedure when the problem is entirely yours.

Thanks

Thing is, I had ebay call and they told me they haven't even begun the refund process. But! Ebay cannot override it for 7 days. For £200, it's not like it's pennies.

EDIT: they are now claiming they 'ok'd the refund. hmm.