• Item lost/robbed by Hermes, sent using Packlink. Refunded the guy, no compo and now packlink are blanking me.
    Any ideas, other than suck it up & don't use craplink again?

  • If you paid with a card you could always dispute the payment with your bank due to breach of contract.

  • Can’t you make a claim directly with Hermes? Is the value big enough to justify small clams court?
    Alternatively, I know it’s a headache but if the value is low ebay might actually be able to help. Ebay refunded me about £40 once for a lost item just as a good will gesture; it didn’t take much effort as they can check the tracking and see that I did everything using ‘their’ system…

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