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I'd do the first - they're not fit for purpose or as described an you're protected under cosumer rights act (go to martin lewis site for exact wording). Did you pay on a CC?
I also generally think the level of service is a sliding scale -dropping £100 on something vs a few grand you reasonably have different expectations.
Tenderloin-
I think I'll call the supplier (Viaduct) on Tuesday. It was all paid for on CC, yeah.
I also generally think the level of service is a sliding scale -dropping £100 on something vs a few grand you reasonably have different expectations.
Yeah I think so. FWIW, we've had a terrible run recently of stuff turning up fucked / dented / broken - guess as backlogs are cleared suppliers and shippers are dropping balls all over the place.
We bought some sofa / chairs for our deck and two of them had small cracks in the chairbacks. I offered to fill them then re-finish if they would give me £200 back on the order, instead they sent two brand new chairs (with the cushions as well!) and didn't want the old ones back.
That's kinda the way to do it...they must be running pretty tasty margins though.
Howard
So, we bought some nice Ercol arm chairs, new.
They arrive. They are very 'off'. They look nice though.
In this circumstance, I would have thought the response from the supplier / Ercol would be 'oh, shit, sorry, this must be really disappointing after waiting six months for them, we'll make you some new ones asap'.
But it seems to be 'we 'll get a third party to assess them at your house, and then, something'.
Do I either
I'm kinda pissed about it, but then, middle-class golf club jerk problems.